AFTER-SALES SERVICES

Preventive Maintenance + Customer Empowerment

Shengkun

Core Commitments of After-sales Service

1. Global Rapid Response Mechanism

2.Product Lifecycle Management

Shengkun

Technical Support and Problem-solving System

1.Hierarchical Technical Support

2.Empowerment by Digital Tools

Shengkun

Guarantee of Spare Parts Supply Chain

1.Global Layout of Spare Parts Warehouses

2.Transparent Management of Spare Parts

Shengkun

Preventive Maintenance and Value-added Services

1.Customized Maintenance Plan

2.Customer Capacity Building

Shengkun

Service Quality Control and Continuous Improvement

1.Closed-loop Management of Customer Satisfaction

2.Data-driven Service Optimization

Shengkun

Environmental Protection and Compliance Statement

Compliant with international standards

ADVANTAGES

Customer Driven Quality Is

The Focus When Processing All Of Our Products

Providing High-Quality Products Is Our Eternal Pursuit

Intelligent Control
Intelligent Control

Intelligent Control

We offer a rich variety of products, covering all kinds of chip conveyors such as chain - plate chip conveyors, scraper chip conveyors, and spiral chip conveyors, as well as various mechanical parts. This enables us to provide customers with one - stop purchasing services. Meanwhile, we can also offer personalized customized products according to the specific needs of customers.

Shengkun
A Wide Range of Applications
A Wide Range of Applications

A Wide Range of Applications

It can be used in combination with various machine tool equipment, such as lathes, milling machines, drilling machines, machining centers, etc.

Shengkun
Powerful transportation capacity
Powerful transportation capacity

Powerful transportation capacity

It can quickly and efficiently collect and convey various types of chips in large quantities.

Shengkun
Product Diversification
Product Diversification

Product Diversification

We offer a rich variety of products, covering all kinds of chip conveyors such as chain - plate chip conveyors, scraper chip conveyors, and spiral chip conveyors, as well as various mechanical parts. This enables us to provide customers with one - stop purchasing services. Meanwhile, we can also offer personalized customized products according to the specific needs of customers.

Shengkun

Shengkun Machine Tool Accessories Co.,LTD.,(SKT)

Faq

question

What is the warranty period for machine tool accessories?

answer
The warranty period for machine tool accessories varies depending on the manufacturer and the type of accessory. Generally, it can range from six months to two years. Some manufacturers may offer extended warranties for an additional cost. It is important to read the warranty terms carefully before purchasing an accessory. In case of any defects within the warranty period, contact the manufacturer or the authorized dealer for repair or replacement.
question

How do I clean and lubricate my machine tool accessories?

answer
To clean machine tool accessories, use a suitable solvent to remove dirt, chips, and grease. For example, you can use a degreaser for metal - based accessories. After cleaning, dry the parts thoroughly. When lubricating, use the recommended lubricant for the specific accessory. For chucks, a high - quality grease is often used to lubricate the moving jaws. Apply the lubricant evenly to all moving parts to ensure smooth operation and reduce wear.
question

Can I use a universal vise on different types of machine tools?

answer
Most universal vises are designed to be compatible with a wide range of machine tools, including milling machines, drill presses, and lathes. However, you need to check the mounting dimensions and the clamping force requirements of the vise against the capabilities of your specific machine tool. Some machine tools may require additional adapters or modifications to use a particular universal vise effectively.
question

Are there any safety precautions I should take when using machine tool accessories?

answer
Yes, there are several safety precautions. Always wear appropriate personal protective equipment, such as safety glasses and gloves. Ensure that the machine tool and its accessories are properly grounded. Do not operate the machine tool if any part of the accessory is damaged or loose. When changing accessories, make sure the machine is turned off and the power is disconnected to prevent accidental startup.
question

What causes vibration in machine tool accessories and how can I reduce it?

answer
Vibration in machine tool accessories can be caused by several factors, such as improper installation, unbalanced workpieces, or worn - out components. To reduce vibration, first, make sure the accessory is installed correctly and tightened properly. Balance the workpiece before machining. If the vibration persists, check for any damaged bearings or other moving parts in the accessory and replace them as needed. Using anti - vibration mounts or dampers can also help in reducing vibration.
question

How often should I maintain my machine tool accessories?

answer
Regular maintenance is essential for the longevity and optimal performance of machine tool accessories. As a general rule, check for wear and tear on a monthly basis. Lubricate moving parts such as chucks and vises every three months. For tool holders, inspect for any signs of damage or misalignment before each use. Replace any worn - out parts immediately to prevent further damage to the machine tool and ensure consistent machining quality.
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